Refund policy

Return & Exchange Policy

Thank you for choosing Skipper Packs. We strive to provide high-quality packaging products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Eligibility for Returns & Exchanges

Returns or exchange requests must be initiated within 7 days of the delivery date.
Products must be unused, unopened, and in their original condition with all original packaging, labels, manuals, and accessories intact.
The product should not show any signs of use, damage, or tampering.
Proof of purchase (order number or invoice) is required for all return and exchange requests.

Non-Returnable Items

The following products are not eligible for return or exchange:

Customized or personalized packaging products.
Printed or branded packaging made to customer specifications.
Products damaged due to improper handling, misuse, or storage after delivery.
Clearance, sale, or promotional items unless received damaged or defective.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

Notify our customer support team within 48 hours of receiving your order.
Share your order number along with clear photographs or videos of the product and packaging.
After verification, we will arrange a replacement or refund, as applicable.

How to Request a Return or Exchange

Contact our customer support team with your order details.
Provide the reason for the return or exchange along with supporting photos if required.
Our team will review your request and provide return instructions.
Once the returned product passes inspection, we will process the replacement or refund.

Refund Policy

Approved refunds will be processed to the original payment method within 7–10 business days after the returned product has been received and inspected.
Shipping charges, if any, are non-refundable unless the return is due to an error on our part or a defective product.

Exchange Policy

Exchanges are subject to product availability.
If the requested replacement product is unavailable, a refund or store credit may be offered.

Cancellation Policy

Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. Customers may instead request a return if eligible under this policy.