Refund policy

At Skipper Packs, we want you to be satisfied with your purchase. However, due to hygiene and consumer-safety considerations, certain products are not eligible for return or exchange.

Please read the following policy carefully before placing your order.

1. Products Not Eligible for Return or Exchange

In the interest of hygiene and consumer safety, we do not accept returns or exchanges for certain innerwear and personal-use products, whether used or unused.

This includes, but is not limited to:

  • Boxers

  • Camisoles

  • Caps

  • Handkerchiefs

  • Inner tank tops

  • Masks

  • Panties

  • Underwear

  • Vests

  • Shapewear

  • Socks

  • Thermals

  • Towels

  • Other products classified as innerwear or personal-use items

For hygiene reasons, products falling under these categories cannot be returned or exchanged once delivered.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue, you may be required to provide:

  • Your order number

  • Photographs of the product received

  • Photographs of the packaging

  • A description of the issue

  • Any other information reasonably required by our customer-support team

After reviewing the request, Skipper Packs may, at its discretion, provide an appropriate resolution in accordance with the circumstances of the case.

3. Product Condition

Where a return or exchange is approved, the product must be returned in its original condition, with its original packaging, tags, labels, and other accessories, where applicable.

Products that have been used, washed, damaged, altered, or returned without the required packaging or tags may not be eligible for return or exchange.

4. Exchange Policy

Exchange requests are subject to product eligibility and availability.

An exchange may be considered only where the product qualifies under this policy and the requested replacement product is available.

Products that are excluded from returns under the hygiene restrictions mentioned above are also not eligible for exchange, except where the product is received damaged, defective, or incorrectly supplied, subject to verification.

5. Return Request Process

If your product qualifies for a return, please contact our customer-support team with your order number and the reason for the return.

Our team will review the request and provide further instructions if the return is approved.

Customers should not send products back without receiving return instructions from Skipper Packs.

6. Return Shipping

Where a return is approved because the product was received damaged, defective, or incorrectly supplied, Skipper Packs may arrange or reimburse the applicable return shipping cost, subject to verification.

For any other approved return, applicable shipping or handling charges may be deducted from the refund, where permitted.

7. Refunds

If a return is approved and a refund is applicable, the refund will be processed according to our Refund Policy.

Prepaid Orders

For prepaid orders, the refund will be processed to the original payment method.

If payment was made using a credit card, the refund will generally be credited to the credit card account within 5–7 working days and may be reflected in the next billing statement.

If payment was made using a debit card or internet banking, the refund will generally be credited to the applicable bank account within 7–14 working days.

The actual time taken for the refund to appear in your account may depend on your bank or payment-service provider.

Cash-on-Delivery (COD) Orders

For approved returns of COD orders, customers may be required to provide accurate bank-account details for processing the refund.

The refund will generally be credited to the customer's bank account within 7–14 working days after the return and refund have been approved and processed.

Customers are responsible for providing correct bank-account information. Skipper Packs will not be responsible for delays resulting from incorrect or incomplete banking details.

8. Order Cancellation

An order may be cancelled before it has been shipped, subject to the applicable cancellation conditions.

Once an order has been shipped, cancellation may no longer be possible.

If a cancellation is approved, any applicable refund will be processed according to our Refund Policy.

9. Important Note

Because many of our products are classified as innerwear or personal-use products, customers are requested to carefully check the product details, size information, colour, and other specifications before placing an order.

Once an eligible hygiene-restricted product has been delivered, it cannot be returned or exchanged merely because the customer has changed their mind, selected the wrong size, or no longer requires the product.

10. Contact Us

If you have any questions regarding returns or exchanges, please contact our customer-support team with your order number and relevant details.

Email:  support@skipperindia.in
Phone: +917667886358

Skipper Packs reserves the right to modify or update this Return & Exchange Policy from time to time. Any changes will be published on this page and will become effective from the date of publication.