Shipping policy

At Skipper Packs, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will process your order for dispatch.

Orders are generally processed and dispatched within 1–3 business days.

Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, promotional periods, festivals, or periods of exceptionally high order volume, processing may take additional time.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location.

Delivery timelines may vary depending on:

  • Your delivery location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • High order volumes

  • Unforeseen circumstances or logistical delays

The delivery time mentioned above is an estimated timeframe and is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at the time of checkout before you complete your purchase.

From time to time, Skipper Packs may offer free shipping or promotional shipping offers for selected orders or locations. The applicable offer will be displayed on the website or at checkout.

4. Shipping & Delivery Partners

Orders are shipped through third-party courier and logistics partners.

Once an order has been handed over to the courier partner, delivery is subject to the courier company's service availability and delivery procedures.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact details provided while placing the order.

You can use the tracking information to check the status and progress of your shipment.

6. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information while placing an order.

Please ensure that your:

  • Name

  • Complete address

  • City

  • State

  • PIN code

  • Mobile number

are entered correctly.

Skipper Packs will not be responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because the delivery could not be completed due to an incorrect address, customer unavailability, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.

7. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order.

Customers are requested to ensure that someone is available at the delivery address to receive the shipment.

If the courier partner is unable to deliver the order after the applicable delivery attempts, the shipment may be returned to Skipper Packs.

8. Delayed or Undelivered Orders

Although we make every reasonable effort to ensure timely delivery, Skipper Packs cannot be held responsible for delays caused by courier partners, natural events, weather conditions, strikes, public holidays, technical issues, or other circumstances beyond our reasonable control.

If your order has not been delivered within the expected delivery period, please contact our customer support team with your order details so that we can assist you.

9. Damaged or Tampered Packages

Customers are advised to check the package at the time of delivery.

If the package appears to be damaged, opened, or tampered with, please inform the delivery personnel and contact Skipper Packs as soon as possible.

We may request photographs, videos, order details, or other information to investigate the issue and determine the appropriate resolution.

10. Cash on Delivery (COD)

Cash on Delivery (COD), where available, may be offered for selected products and delivery locations.

COD availability may depend on the delivery address, order value, product availability, and other applicable conditions.

The payment options available for your order will be displayed during checkout.

11. Contact Us

For questions regarding your order, shipment, or delivery, please contact us through the contact details provided on our website.

Email:  support@skipperindia.in
Phone: +917667886358

Skipper Packs reserves the right to modify or update this Shipping Policy at any time. Any changes will be published on this page and will become effective from the date of publication.